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GST Helpline: Get GST Customer Care Number

avatar of shreyansh singh
By Shreyansh Singh
4 min read

GST Helpline: Get GST Customer Care Number

Key Takeaways

  • Centralized Helplines: Access key GST helpline numbers and emails like 0120-4888-999 and helpdesk@gst.gov.in for quick support.
  • State-Wise Contacts: Find detailed contact information for local GST offices, including phone numbers and email addresses for region-specific help.
  • Self-Service Portal: Use the GST self-service portal to submit and track grievances online efficiently.
  • Professional Help: Connect with GST practitioners for filing returns, managing electronic cash ledgers, and handling GST registration issues.
  • Efficient Resolution: Comprehensive contact details and support options ensure prompt resolution of GST queries, simplifying compliance and filing processes.

Navigating GST compliance can be complex and prone to errors. To simplify the process and address the queries of taxpayers, the GST department offers dedicated GST customer care numbers. These helplines offer support for resolving any GST-related issues. This blog compiles all the email addresses, phone numbers and steps to raise grievances on the official GST portal.

Further, it includes state-wise contact details and addresses of offices for your convenience.

GST Helpline Phone Numbers

gst helpline phone numbers

Taxpayers can easily reach the GST department by phone to resolve their queries. Here are the contact details for connecting with the GST helpline:

Helpdesk NamePhone Number(s)
GST Help Desk0120-4888-999
Saksham Seva1800-266-2232/1800-121-4560
CBEC Mitra1800-1200-232
ICEGATE Help Desk1800-3010-1000

GST Help via Email

Alternatively, you can reach out to the GST department for assistance with GST-related issues and queries via email. Here are the email addresses you can use to get in touch:

Helpdesk NameEmail ID
GST Help Deskhelpdesk@gst.gov.in 
Saksham Sevasaksham.seva@icegate.gov.in
CBEC Mitracbecmitra.helpdesk@icegate.gov.in
ICEGATE Help Deskicegatehelpdesk@icegate.gov.in

GST Self-Service Portal

gst self-service portal

To help businesses with a streamlined process of grievance redressal, there is a specialized GST self-service portal apart from email addresses and contact numbers. Here is how you can use the grievance redressal portal for GST-related issues:

Step 1: Visit the official GST portal and find the ‘Services’ option. Under this option, find the ‘User Services’ tab and click on it.

Step 2: If you select ‘Others’ as the option, the page will redirect you to the related page.

Step 3: On the redirected page, enter your name, mobile number and email address and upload supporting documents to submit your grievance.

Step 4: You will receive a grievance number using which you can track the status of your grievance.

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GST Returns Help from GST Practitioner

If you face issues regarding GST filing and are unable to receive information online, you can connect with a GST practitioner. The GST practitioner performs the following roles on behalf of the registered person or businesses:

  • Provides inward or outward supply details
  • Files GST return as applicable monthly, quarterly or annually
  • Makes deposits in the electronic cash ledger
  • Files refund claims on the official GST portal
  • Files applications associated with amendment or cancellation of GST registration

Alternatively, if you face challenges or issues in connecting with the GST authority over the phone numbers, email addresses and portal, you can refer to the following numbers for state-wise GST contact details:

State  
Andhra PradeshContact No. : 0866-2821183 e-Mail: apct.helpdesk@gmail.com Working Hours: 10.00 am- 5.30 pm Working Days: Monday – Friday   Help Desk for E-Waybill System Contact No: 0866-2821183 | Toll-free No: 18004252295 e-Mail: apewaybillhelpdesk@gmail.comO/o The Chief Commissioner of State Tax, Door No.12-468-4, Adjacent To NH-16,Service Road, Kunchanapally, Guntur District Andhra Pradesh-522501
Arunachal PradeshPhone: 0360-2211771 E-mail: goodstax-arn@nic.inCommissioner (Taxation and Excise) Govt. of Arunachal Pradesh Kar Bhawan, Itanagar
AssamPhone: 0361-2232513, 0361-2232670 Fax: 0361-2232677 Helpdesk Number: 0361-2232661, 0361-2232664, 0361-2232663, 0361-2232619 E-MAIL: cot@assam.gov.inGovernment of Assam Kar Bhawan, Ganeshguri Guwahati, Assam, India Pin: 781 006
BiharSri Amir Subhani, I.A.S. Chief Secretary Telephone No. : 0612-221580 Mobile No. : Fax: 0612-2217085 cs-bihar@nic.in Dr. S. Siddharth, IAS, Principal Secretary to Hon’ble Chief Minister Telephone No. : 0612-2215573rd Floor, Central Revenue (Annex.) Building, Bir Chand Patel Path, Patna, Bihar.
ChhattisgarhPhone No:- 0771-2512666 Fax:- 0771-2512666 email-id:cctd.cg@gov.inDepartment Of Commercial Tax-GST, Government Of Chhattisgarh Head Office: Office Of Commissioner, Commercial Tax-gst, North Block, Sector-19 Atal Nagar, Raipur (C.g.)
GoaPh: 0832-2229225 / 0832-2229430 MON-FRI ,9:30 am – 5:45 pm Email: comm-ctax.goa@nic.inGoa Rajya Kar Bhavan, Old IPHB Complex, Near the CEO office, Altinho, Panaji, Goa, India
GujaratPhone no. : 079-26576702 Fax: 079-26582056 Email: salestax-ahd@gujarat.gov.inAssistant Commissioner of Sales Tax Public Relations and Grievance Redressal Department Of Gujarat State Tax, Government Of Gujarat, Rajya Kar Bhavan, Ashram Road, Ahmedabad-380009 Gujarat
HaryanaCheck Telephone DirectoryVanijya Bhawan, Plot no I-3, Sector 5, Panchkula 134151
Himachal PradeshPhone No’s: 0177-2621264 / 7 & 8 Tel. Fax: 0177-2621835 Fax: 0177-2621165 Toll Free: 1800-180-8066 For General Queries e-mail at: etc-hp@nic.in For Queries relating to the Department: etc-hp@nic.in Helpdesk mail id: etd.helpdesk@mailhptax.gov.inDepartment of State Taxes & Excise Government of Himachal Pradesh B-30, SDA Complex, Kasumpti, Shimla, 171009.
Jammu and KashmirFor GST Helpdesk: Jammu- gsthelpdeskjmu@jkcomtax.gov.in 0191-2477303 Kashmir- acctkashmir2011@gmail.com 0194-2310595   Commissioner, State Taxes: cctjk@jkcomtax.gov.in Additional Commissioner, (Adm. & Enf.),Kashmir: adcctadmk@jkcomtax.gov.in Additional Commissioner, (Adm. & Enf.),Jammu: adcctadmj@jkcomtax.gov.in For Technical Issues Programmer, State Taxes: coordinatorc@jkcomtax.gov.in/ coordinatorjk@jkcomtax.gov.in/ coordinatork@jkcomtax.gov.inExcise and Taxation Complex, Rail Head Panama Chowk, Jammu Pin 180012 Excise and Taxation Complex, Solina Rambagh, Srinagar Pin 190009
JharkhandToll-Free No. :-18003457020 Timing: 08:00 am to 08:00 pm Email: suggestions@jharkhandcomtax.gov.in 
KarnatakaToll-Free Number: 1800 425 6300 Questions related to GST: ctd.gsthelpdesk@ka.gov.in For administrative and other queries: pro.bng-kar@nic.in / cto.karbng@nic.inCommercial Tax Office-1, First Main Road, Gandhinagar, Bangalore-560009
KeralaCheck Contact Details9th Floor, Tax Tower, Killppalam, Karamana P.O, Thiruvananthapuram
Madhya PradeshGSTN Helpdesk Contact (Level 1/Level 2) 1800 102 0455 (Toll Free) Helpdesk.mpct@mptax.mp.gov.in working hours: 8:00 am -12:00 midnight, working days 
MaharashtraCheck Contact Details 
ManipurTelephone No.: 0385-2442521 Email: tax-mn@nic.gov.inDepartment of Taxes, Govt. of Manipur Old Guwahati High Court Building, North AOC, Near Classic Hotel, Imphal West, Manipur -795001
MeghalayaOffice of the Commissioner of Taxes 4th Secretariat Building Lachumiere Shillong-793001
MizoramPh: 0389-2336167 Email: comtax.azl-mz@nic.inKailiana Ralte Commissioner of State Tax Taxation Department Government of Mizoram Office of the Commissioner of State Tax New Capital Complex, Aizawl – 796001 Mizoram
NagalandPhone-03862-248543 Official e-mail: commr.tax-ngl@nic.inOffice of the Commissioner of Taxes Opposite DC court Dimapur-797112(Nagaland)
OdishaGST Selfservice Portal Helpline:- 1800-103-4786 GSTN Helpline:- 011-49111200 E-Mail:- info@gstn.org.in   GST Council Helpline:- 011-23762656 E-Mail:- contact.gstcouncil@gov.inCT & GST Circle, Bhubaneswar -III, Bhoi Nagar, Bhubaneswar-751022
PunjabHelpdesk Contact Numbers: 0175-2225192, 0175-2300419 Helpdesk Email ID: helpdesk.pex@punjab.gov.inBhupindra Road, Excise and Taxation Department, Patiala, Punjab 147001
RajasthanCall Centre GST : 1800-180-6127, 1800-180-6102 (8:00 am to 8:00 pm – Monday to Sunday) VAT : 1800-180-6127, 1800-180-6102 (8:00 am to 8:00 pm – Monday to Sunday) HelpDesk GST: 0141-2227597, 0141-2227960 (9:30 am to 6:00 pm In Working Days) E-Mail ID: gstquery@rajasthan.gov.in VAT: 0141-2227597, 0141-2227960 (9:30 am to 6:00 pm In Working Days) E-Mail ID: helpdesk.ctd@rajasthan.gov.inCommercial Taxes Department Kar Bhawan, Bhawani Singh Road, Ambedkar Circle, C-Scheme, Jaipur, Rajasthan PIN: 302005
SikkimGST Helpdesk No : 03592-280117Head office, Secretariat Annexe-I building, Sonam Tshering Marg (Kazi Road) Gangtok headed by the Special Commissioner of Commercial Taxes.
Tamil NaduState Helpdesk Toll-Free – 1800 103 6751 Email: helpdesk@ctd.tn.gov.in GST (Delhi) Helpdesk Toll Free – 1800 103 4786 Desk Number: 1800-103-4786 FREE e-filling Service Center at Chennai and Coimbatore Room No.533, 5th Floor, Integrated Building for Commercial Taxes and Registration Department (South Tower) at Saidapet, Government farm village, Chennai – 35.Office of the Commissioner of Commercial Taxes Computer Centre, Commercial Taxes Integrated Building, 5th floor, Nandanam, Chennai – 600 035.
TelanganaPhone no: 18004253787 email: tg_ctdhelpdesk@tgct.gov.in Working Hours: 10.30 am – 5.00 pm Working Days: Monday – Saturday (2nd Saturday Holiday)Commissioner of Commercial Taxes Department, C.T Complex, Nampally, Hyderabad-500 001. India Fax: 040-24618912
TripuraCheck Contact DetailsOffice of the Commissioner of Taxes & Excise Govt. of Tripura 3rd Floor, Khadya Bhavan P. N complex, Gurkhabasti Agartala Tripura West- 799006
Uttar PradeshHelp DeskOffice of the Commissioner, Commercial Tax U.P. Commercial Tax Head Office Vibhuti Khand, Gomti Nagar Lucknow – 226010
UttarakhandName: Anurag Mishra Designation: Deputy Commissioner-6 Commercial Tax Phone No: 0135-2654588 Email: dc6ddn-ct-uk@nic.inLaxmi Rd, Dalanwala, Dehradun, Uttarakhand 248001
West BengalHelp Desk for Profession Tax: 033-71221176 / 033-71221485 / 033-71221175 / 033-71221474 Help Desk for GST and VAT: 1800 121 0060 (Toll-Free), 033-71221000 / 033-71221222 / 033-71221527 Tax evasion is a crime. Report Tax evasion and Fraud at: Phone – 033 7122 1160 / Email – nodal.enf@wbcomtax.gov.inFor GST & VAT: 4th Building, Ground Floor, Room No. 006, 14 Beliaghata Road, Kolkata –700015. FOR Profession Tax: 2nd Building, 6th Floor, Room No. 620, 14 Beliaghata Road, Kolkata– 700015.

Conclusion

All registered taxpayers under the GST regime can use the contact details of GST customer care such as email address, address, mobile number and the GST portal to connect with the GST authorities regarding issues or grievances. The easy access to the contact details can help you resolve your issues faster and seamlessly, thereby enabling you to file GST returns conveniently.

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FAQs

How can I contact the GST Help Desk?

You can reach the GST Help Desk by calling 0120-4888-999 or via email at helpdesk@gst.gov.in. They provide assistance for a wide range of GST-related queries, from filing returns to resolving technical issues on the GST portal.

What should I do if I face issues with GST filing?

If you encounter issues while filing GST returns, you can contact the GST Help Desk or seek assistance from a registered GST practitioner. Practitioners can help with filing returns, managing electronic cash ledgers, and addressing registration issues.

How do I submit a grievance on the GST self-service portal?

To submit a grievance, visit the official GST portal, navigate to ‘Services’ > ‘User Services,’ and select ‘Grievance Redressal Portal.’ Fill in your details, upload supporting documents, and submit. You’ll receive a grievance number to track your submission

Are there state-specific GST helplines?

Yes, each state has its own GST helpline numbers and email addresses. For example, Andhra Pradesh can be reached at 0866-2821183 or apct.helpdesk@gmail.com, while Gujarat’s helpline is 079-26576702 or salestax-ahd@gujarat.gov.in.

Who can help me with GST registration amendments or cancellations?

GST practitioners are authorized to assist with amendments or cancellations of GST registration. They can file the necessary applications on your behalf and ensure that all procedural requirements are met efficiently.

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