Terms of Use

1. Parties and Valid Consent

The terms and conditions hereunder shall apply to the use of the website www.piceapp.com, mobile application PICE Business Payments App and any other allied pages, software, features, content or application services Platforms offered or operated by Nanosecond Technologies Private Limited Company.

Any person logging on to and accessing or using or browsing any of the Platforms for the purpose of availing of any services provided by the company through any of the platforms shall be a User. You shall be deemed to have read and unequivocally accepted and consented to be bound by these Terms of Use including the Privacy Policy. These Terms of Use shall supplement and not override the terms of any specific written agreement for Services that the User and the Company may have entered. The services shall include any prospective future services that the company may provide to the user.

If You do not agree to these Terms of Use in any manner, please terminate Your use of this website and the other Platforms and/or uninstall Pice App.

This End User Agreement (the “Agreement”) is made between you (the “User” or “You”) and NANOSECOND TECHNOLOGIES PRIVATE LIMITED, a private limited company having its registered office at Ground Floor, 1350 Pice HQ, UrbanVault, 17th Cross Parangi Palaya, Sector 2 HSR Layout, Opposite to Gnan Shrishti School of Excellence, Bengaluru, Karnataka, 560102.

The User and Pice shall be collectively referred to as the “Parties” and individually as a “Party”.

2. Services

Subject to these Terms of Use and the various policies of the Company, the Company offers payment services which allow Users to make transactions using multiple modes of payments including net-banking, UPI, debit and credit cards. This includes adding of beneficiary/vendor/supplier/institutions' bank account details, verifying the same and storing the details in their account for future payments, as well as GST payments, rent, utility, and education fee payments.

3. Definitions

Capitalised terms used herein but not defined above shall have the following meanings.

4. Eligibility

You represent and warrant that you are competent and eligible to enter into a legally binding agreement and be bound by these Terms of Use. You shall not access and use the Services if you are not competent to contract under the applicable laws. You are eligible if you are 21 years of age or older, you are capable of entering into a legally binding agreement, you are not barred or otherwise legally prohibited from accessing or using the Pice App and Pice Services, you are an Indian resident with valid credentials and are legally eligible to carry on business in India.

If you allow anyone else to use your Pice account, you will be responsible for ensuring that such individuals comply with these Terms of Use. You will be responsible for and shall ratify all actions these individuals take in and/or through your account. You also acknowledge that Pice does not have the responsibility of ensuring that you meet the aforesaid eligibility requirements.

5. Account Registration

The Company provides for registration to its Users. The User may create an account on the Platform by inserting their valid personal information including KYC details as may be required by the Company.

You may only possess one account at a time, unless otherwise approved by Pice.

You are using this App only for lawful business purposes and no laws or regulations are violated in connection with the usage terms.

6. Account Inactivity and Deletion

You may delete or deactivate your account at any time by sending a written request to hello@pice.one. The Company shall process such deletion within 20 days of receiving the request.

If your account has no sign-in, successful transaction, or other affirmative interaction for 24 months, we may deem it inactive. After giving you 30 days prior notice to act, we may delete your Personal Data.

7. One Account Policy

Each User is permitted to maintain only one active account on the Pice Platform at any given time, unless Pice expressly grants written approval for additional accounts.

8. Transaction Disputes

The User may dispute a transaction within 24 hours from the date and time of the transaction. In case the money is debited and not credited to the intended beneficiary within 72 working hours, the money will be refunded to the Source Account within 20 working days from receipt of the User query.

9. Transaction Monitoring and Settlement Hold

All transactions are regularly monitored to identify suspicious or fraudulent activity. Certain transactions may be subject to fraud control procedures which may extend up to 48 hours from the initiation of the transaction.

10. Fees, GST and Refund Policy

For the purpose of availing services offered by Pice, Users may be charged a convenience fee or processing fee. Such fees will be communicated to the Users at the time of making payment on the Platform. All fees collected are non-refundable, except in scenarios solely determined by Pice.

The User understands that a charge of INR 2 is charged every time they link their card to Pice for the purpose of verification and activation. This charge is non-refundable.

10.1 GST and Tax on Platform Fees

All applicable taxes including GST, TDS, cess, levies, duties and other statutory dues arising from the underlying transaction shall be the sole responsibility of the User initiating the payment. Pice shall be responsible only for taxes applicable on its own Platform Charges. For illustration: if a User makes a payment of Rs. 1,118, where Rs. 1,000 represents the underlying payment and Rs. 118 represents Platform Charges inclusive of Rs. 18 GST.

10.2 Refund Timeline

Where Pice confirms a transaction was charged without delivery of payment, the refund shall be initiated to the Source Account within 20 working days from receipt of the User query.

11. Rewards Program

Pice has a rewards or loyalty program. Reward points called Pice Points may be earned for eligible payments. Points shall be valid for 30 to 360 days from issuance. Points not redeemed within the stated validity period shall expire and cannot be reinstated.

12. Prohibited Use of Platform

The Platform is exclusively designed for facilitating legitimate transactions including vendor payments, rent, GST, utility, and education fee payments. The following are expressly prohibited:

• Using the Platform to liquidate credit cards by transferring funds to friends, family, or oneself, or by any other mechanism that effectively converts credit limits into cash or liquid instruments outside normal commerce.
• Self-to-self transactions, circular or artificial payment flows, or transactions intended to obtain cashback, rewards, or credit benefits unlawfully.
• Adult goods and services, pornographic materials, tobacco, alcohol, body parts or organs, spam tools, child pornographic materials, copyright-unlocking devices, illicit drugs, gambling, counterfeit documentation, hacking materials, illegal goods or services, firearms, explosives, cryptocurrency, NFTs, virtual currencies, money laundering activities, and any other activity that is illegal, immoral or harmful.
• Routing or diverting funds to unrelated or unverified third parties.

Any use outside the permitted scope of business payments constitutes a material breach of these Terms of Use and may result in immediate account suspension, withholding of funds, and referral to law-enforcement authorities.

13. Data Privacy and Credit Bureau Consent

Experian and other consents, data purging within 6 months, and email or SMS parsing consent with opt-out rights.

14. AML, KYC and Compliance

The User undertakes and shall be compliant at all times with all applicable anti-bribery, data protection, tax and anti-corruption laws of India. The User agrees to be compliant with the provisions of all KYC, anti-money laundering and other guidelines and laws issued by the RBI and other authorities from time to time.

15. Intellectual Property Rights

All information, data, text, logos, photos, videos, software, graphics, interactive features or the like generated or provided through the Services or on the Platform may be protected by the intellectual property rights of persons other than the User. Such content may not be modified, rented, leased, loaned, sold, distributed, or dealt with in any other manner by the User. The User understands and acknowledges that the Company or its licensors own all rights, title and interests in and to the Platforms and Services. No confidential information contained in the Services may be disclosed by the User at any time, without the Company's prior consent.

16. Representations, Warranties and Indemnities

Each User hereby represents and warrants that:

• The User is competent to contract and fully eligible to avail the Services and use the Platforms.
• All information, data and documentation provided by the User to the Company at any and all times are true, accurate, correct and genuine.
• The User shall be liable for all liabilities arising in connection with the information or data provided.
• The User is solely responsible for understanding and ensuring compliance with all applicable laws.
• The User shall use the Platforms and avail the Services per the terms mandated by the Company and for no other purpose.
• The User shall not store any customer card or related data in any form or manner.
• The User's information technology systems and infrastructure are compliant with all applicable data security standards.

The User agrees to indemnify, defend and hold harmless the Company, its founders, directors, employees, officials, agents, assignees, affiliates and representatives, from any and all losses or liabilities arising out of or in connection with any discrepancy in documents or data submitted by the User, fraud, negligence or misconduct by the User, violation of any applicable law, breach of these Terms of Use, fines or penalties imposed by any third party on account of the User's transactions on the Platform.

17. Limitation of Liability

The Company shall at no time be liable for any direct, indirect, incidental, special, consequential, punitive or exemplary damages which may be incurred by the User including any loss of profit, loss of goodwill or business reputation, loss of data, cost of procurement of substitute goods or services, or other intangible loss. The Platform and Services are provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express or implied.

18. Confidentiality

Confidential Information means non-public information that the Disclosing Party designates as being confidential in writing or orally, or which under the circumstances surrounding disclosure ought to be treated as confidential, including trade secrets, proprietary information, sensitive personal information, and financial details.

The receiving Party shall treat as confidential all Confidential Information and shall not use or disclose such Confidential Information except as expressly permitted. Exceptions: information which becomes generally known through no fault of the receiver; information known to the receiver at time of disclosure; information disclosed with prior written approval; or information disclosed pursuant to court or government order.

19. Suspension and Termination of Account

The Company reserves the right to suspend, restrict, disable, or terminate User accounts at its sole discretion, including for the following reasons:

• KYC details of the User being inaccurate, incomplete, false or misleading.
• User breaching these Terms of Use or other policies of the Company.
• User providing incorrect data or information to the Company.
• User being in violation of any applicable laws or guidelines.
• User engaging in any fraudulent or suspicious activity.
• User impersonating another person.
• Any other reason deemed fit by the Company.

Upon termination, the rights and licenses granted to the User herein shall terminate and the User must cease all use of and access to the Platform.

19A. Marketplace Model – Seller and Marketplace Terms

This Section 19A applies to any person or entity onboarded as a “Seller” to offer, market and sell its products and/or services to other Users ( “Customers”) through the marketplace made available within the Platform (the “Marketplace”). In the event of any conflict between this Section 19A and the remainder of these Terms of Use with respect to Sellers, this Section 19A shall prevail.

19A.1 Definitions

• “Marketplace” means the marketplace within the Platform that enables Sellers to offer products and/or services to Customers.
• “Seller” means any person or entity onboarded by the Company to list, offer, market and sell its products and/or services to Customers through the Marketplace.
• “Customer” means any User of the Platform who has access to the Marketplace and purchases or seeks to purchase any product or service from a Seller.
• “Seller Account” means the account created by the Seller on the Platform to access the Marketplace.
• “Transaction Amount” means the total amount paid by a Customer for a transaction on the Marketplace.
• “Settlement Amount” means the amounts due to the Seller after deduction of the Company's applicable Processing Fee or Convenience Fee, commissions, taxes, refunds, chargebacks and other deductions permitted under these Terms.
• “Facility Providers” means payment facilitators, payment aggregators, banks, UPI providers, card networks and other third parties with whom the Company may partner to enable payments.

19A.2 Scope of the Marketplace Model

The Company operates the Marketplace to connect Sellers offering products and/or services with Customers seeking such products and/or services. The Company shall enable Customers to discover such offerings and facilitate purchase of and payments for those offerings. The Company may, at its discretion, also offer certain platform services such as analytics, promotional features and dashboards to Sellers on mutually agreed terms.

The Parties agree and understand that the Company acts solely as an intermediary platform facilitating connections between Sellers and Customers. The Seller acknowledges that the actual provision of the products and/or services is solely the responsibility of the Seller, and the Company has no obligation or liability with respect to the quality, accuracy, or delivery of such products, content or services.

19A.3 Seller Onboarding and KYC

Sellers must complete KYC verification and onboarding before transacting on the Marketplace. To register as a Seller, You must: (a) be at least 18 years of age or the age of majority in Your jurisdiction; (b) have the legal capacity to enter into binding contracts; (c) provide accurate, current and complete information during registration; and (d) possess the necessary qualifications, credentials, licenses, registrations and permits required under Applicable Law to offer the products and/or services listed on the Marketplace.

The Seller shall provide the Company all information, documents and details required under the Company's seller onboarding policy. The Seller expressly authorises the Company to access, fetch, rely on and use any such information or documentation already available with the Company or any of its group companies (including in connection with any other products, services or onboarding processes) for the purposes of Seller onboarding and ongoing compliance. The Company shall be entitled to verify such information and documents through its own staff or third parties, including by conducting background verification checks.

If at any stage it comes to the knowledge of the Company that the Seller has provided any incorrect information, fabricated, fake or manipulated documents, the Company shall have every right to reject the application or suspend/terminate the Seller relationship without assigning any reason. The Seller shall promptly inform the Company of any change to the information provided during registration. The Company reserves the right, in its sole discretion, to accept or reject any application for onboarding as a Seller without assigning any reason. Detailed onboarding requirements for Sellers and Tutors are set out in the “Seller and Tutor Onboarding Conditions” published on the Platform, which are incorporated into and form an integral part of these Terms by reference.

19A.4 Payments, Settlement and Withholding

The Seller accepts that the Company may partner with Facility Providers to enable payments, and that payments received from Customers will flow through Facility Providers and the Company's designated account(s) before settlement to the Seller. The operation of payment flows is subject to Facility Provider rules, Applicable Law and the Company's arrangements with Facility Providers. The Transaction Amount collected from Customers shall be subject to deduction of the Processing Fee or Convenience Fee and other applicable deductions, and the resulting Settlement Amount shall be settled to the Seller's designated bank account, subject to completion of KYC obligations under Applicable Law including RBI requirements.

The Seller authorises the Company to: (a) collect payments from Customers on behalf of the Seller; (b) deduct the Processing Fee or Convenience Fee and other applicable charges; and (c) hold funds in accordance with these Terms.

The Company may withhold or delay settlements if: (a) there are pending refund requests, disputes or chargebacks; (b) the Company suspects fraudulent activity or a violation of these Terms; (c) incorrect bank account details are provided; or (d) required by Applicable Law or an order of any governmental or regulatory authority.

19A.5 Refunds and Customer Disputes

The Seller shall be solely responsible for all refunds issued to Customers, and the Company shall not bear any liability for refund obligations. In case of disputes between the Seller and a Customer regarding the quality, delivery or any other aspect of the Seller's products or services, the Seller shall be primarily responsible for resolving such disputes directly with the Customer and shall respond to Customer complaints and grievances in a timely and professional manner. The Company may, at its discretion, facilitate resolution of disputes in accordance with Applicable Law. The Seller shall indemnify the Company for any losses arising from disputes with Customers that are attributable to the Seller's conduct or content.

19A.6 Chargebacks

Sellers are liable for chargebacks, which the Company may deduct from settlements. A “Chargeback Event” occurs when a Customer disputes a transaction with their bank or payment card provider, resulting in a reversal of the payment. All payments with respect to Chargeback Events shall be the sole responsibility of the Seller. Upon the Company being notified of a Chargeback Event, the Company shall notify the Seller, who must provide documentation and information to contest the chargeback within the timeframe specified by the relevant payment provider. If the chargeback amount is charged to the Company, the Company shall be entitled to recover such amount from the Seller by deducting from future settlements or by direct payment. The Seller shall indemnify the Company for all costs, penalties and expenses arising from Chargeback Events.

19A.7 Taxes

The Seller shall be responsible for determining, collecting, reporting and remitting all applicable taxes arising from transactions conducted by the Seller through the Marketplace, in accordance with Applicable Law. The Company shall be responsible only for taxes applicable on its own Platform Charges.

19A.8 Seller Representations, Warranties and Undertakings

In addition to Section 16 (Representations, Warranties and Indemnities), the Seller represents, warrants and undertakes that:

• the Seller has full legal right and authority to enter into and perform these Terms, and such entry and performance does not violate any agreement, obligation or duty by which the Seller is bound;
• the Seller possesses and shall maintain all qualifications, credentials, certifications, licenses, permits, registrations and approvals required under Applicable Law to provide its products and/or services;
• the products and/or services offered by the Seller comply with all Applicable Laws, including laws relating to consumer protection, data protection and advertising, and do not infringe any third-party Intellectual Property Rights or other rights;
• the Seller shall not engage in any deceptive, misleading or unethical practice that is or might be detrimental to the Company, Customers or other Sellers, and shall not make any false, exaggerated or unsubstantiated claims regarding its products, services, qualifications, outcomes or results;
• the Seller shall respond promptly to Customer queries, complaints and support requests; maintain accurate records of all orders received via the Platform; provide Customers with certificates or other credentials as promised, where applicable; and honor all commitments made to Customers in listings, descriptions and marketing materials;
• the Seller shall maintain the confidentiality of any personal information of Customers obtained through the Platform, shall not store payment card or sensitive financial information of Customers, and shall immediately notify the Company of any security incidents, data breaches or unauthorised access to Customer information;
• the Seller shall not engage in any activity that could damage the reputation of the Company or the Marketplace;
• the Seller does not, and undertakes that it will not, engage in or enable money laundering, financing of terrorism, corruption, fraud or any other illegal activity, and acknowledges that the Company may suspend settlements or terminate the Seller relationship at any time upon suspicion of illegal activities; and
• the Seller grants the Company the right to audit the Seller's operations, records and compliance with these Terms; shall cooperate with the Company's internal or external auditors and regulatory authorities to ensure prompt and accurate audits; and shall cooperate in good faith to correct any practices found deficient or non-compliant within a reasonable time after receipt of the audit report.

19A.9 Seller Indemnification

In addition to the indemnity in Section 16, the Seller shall indemnify, defend and hold harmless the Company, its affiliates and their respective directors, officers, employees, agents and representatives from and against all losses, liabilities, damages, costs and expenses (including reasonable attorney fees), claims, demands, actions, proceedings, judgments, fines and penalties arising from or related to: (a) any claim by a Customer or third party with respect to the products or services provided by the Seller, including claims relating to quality, accuracy, outcomes, personal injury or breach of contract; (b) the Seller's treatment of Customer data or violation of privacy or data protection laws; (c) disputes, chargebacks or refund requests attributable to the Seller's conduct or content; (d) any fine, penalty or cost imposed on the Company by regulatory authorities, Facility Providers or third parties due to the Seller's violation of laws, regulations or guidelines; (e) any unauthorised use of the Platform or breach of security attributable to the Seller; and (f) any claim arising from the Seller's engagement of third parties or sub-contractors. These indemnification obligations shall survive the termination or expiration of these Terms.

19A.10 Suspension and Termination of Seller Access

Either Party may terminate the Seller's access to the Platform by providing not less than 30 days prior written notice. In addition to Section 19, the Company may suspend or terminate the Seller Account immediately and without notice if: (a) the Seller breaches any provision of these Terms; (b) the Seller engages in fraudulent, illegal or unethical conduct; (c) the Seller receives excessive complaints or disputes from Customers; (d) the Company suspects or becomes aware of illegal activity, security threats or risks to the Platform or Customers; (e) the Seller becomes insolvent, bankrupt or subject to insolvency or bankruptcy proceedings; (f) required by Applicable Law or an order of any regulatory or governmental authority; or (g) the Company determines, in its sole discretion, that continuation of the relationship would be detrimental to the Company's business, reputation or interests.

19B. Education Marketplace and Tutor Terms

This Section 19B applies, in addition to Section 19A, to every Seller offering Educational Services through the Marketplace (each, a “Tutor”). In the event of any conflict between this Section 19B and Section 19A in relation to Educational Services, this Section 19B shall prevail.

19B.1 Definitions

• “Educational Services” means all teaching, tutoring, mentoring, coaching, training, counselling, or other educational services provided by a Seller through the Marketplace.
• “Education Marketplace” means that part of the Marketplace through which Tutors offer Educational Services to Customers.
• “Tutor” means any Seller offering Educational Services through the Marketplace.

19B.2 Scope and Intermediary Status

The Company enables Customers to discover Educational Services and facilitates the purchase of and payment for such services. The Parties agree that the Company acts solely as an intermediary platform, and the Tutor acknowledges that the actual provision of the agreed Educational Services is solely the responsibility of the Tutor. The Company has no obligation or liability with respect to the quality, accuracy, or delivery of any educational content or Educational Services.

19B.3 Tutor Onboarding and Qualifications

In addition to the onboarding requirements in Section 19A.3 and the Seller and Tutor Onboarding Conditions, every Tutor must possess the necessary qualifications, credentials, licenses, and permits required to offer the Educational Services. The Company shall be entitled to verify such qualifications and credentials through its own staff or third parties, including by conducting background verification checks.

19B.4 Tutor Representations, Warranties and Undertakings

Each Tutor represents, warrants and undertakes that:

• the Tutor possesses all necessary qualifications, credentials, certifications, licenses, permits, registrations and approvals required under Applicable Law to provide the Educational Services;
• the Educational Services comply with all Applicable Laws, including laws relating to education, consumer protection, data protection and advertising;
• the Educational Services are accurate, current, and of professional quality appropriate for educational purposes, and the Tutor will deliver them with reasonable skill, care and diligence in accordance with professional standards;
• the Tutor shall not make any false, exaggerated or unsubstantiated claims regarding the Educational Services, qualifications, outcomes, or results (including success rates, rankings or placements);
• the Tutor shall provide Customers with certificates or other credentials as promised, where applicable, and shall honor all commitments and promises made to Customers in course descriptions and marketing materials;
• the Tutor shall respond promptly to Customer queries, complaints and support requests, and maintain accurate records of all orders received via the Platform; and
• the Tutor shall not engage in any activity that could damage the reputation of the Company or the Education Marketplace.

19B.5 Tutor Indemnity

Without limiting Section 19A.9, the Tutor shall indemnify, defend and hold harmless the Company, its affiliates and their respective directors, officers, employees, agents and representatives from and against all losses arising from or related to: (a) any claim by a Customer or third party arising with respect to Educational Services provided by the Tutor, including claims relating to quality, accuracy, outcomes, personal injury, discrimination, or breach of contract; and (b) any claim arising from the Tutor's engagement of third parties or sub-contractors in connection with the provision of educational content or Educational Services. These obligations shall survive the termination or expiration of these Terms.

20. Force Majeure

The Company shall not be liable in any manner if the performance of any of its services or actions is delayed as a result of a force majeure event, meaning any event not in the Company's control, including but not limited to war, acts of God, directions under law or judicial authorities, hostilities, armed conflict, riots, fires, typhoons, cyclones, pandemics, power outages, internet or network outages, strikes, or failures of third-party service providers. The provision of Services by the Company is dependent on the actions of certain third parties, and the User agrees that there may be a delay or breakdown in the provision of Services due to any issues or breakdowns at source level.

21. User Communications

By accepting these Terms of Use, you expressly consent to be contacted by us, our agents, representatives, affiliates, or anyone calling on our behalf at any contact number or electronic address provided by you while registering your account.

The customer provides explicit consent to receive communication, including promotional and transactional calls or messages, from authorized Tele Marketers on the registered contact details. This consent shall remain valid for a period of 12 months from the date of provision.

21A. AI-Powered Features and Disclaimers

Pice may introduce AI-powered features including automated payment categorization, cash flow insights, and financial health summaries. All AI outputs are for informational purposes only and do not constitute financial or legal advice. Pice does not warrant the accuracy of AI-generated outputs.

22. Certifications and Memberships

Pice maintains PCI-DSS certification, ISO certification, FICCI membership and NASSCOM membership.

23. Grievance Redressal

The User may report violations through:

• Email: hello@pice.one
• Phone: +91 9663635025
• Registered Office: HSR Layout, Bengaluru

24. Disclaimers

All settlement of any funds shall be subject to completion of KYC obligations required under Applicable Law, including under the mandate of the Reserve Bank of India (RBI).

These Terms of Use shall be subject to such revision or amendment as acceptable to the Company from time to time. For material changes including changes to fees, data usage, dispute windows, or user rights, the Company shall endeavour to provide Users with not less than 30 days advance notice via the Platform, the registered email address, or in-app notification before such changes take effect. For non-material or administrative changes, revisions shall be effective as published on the Platform without prior notice.

The User is responsible for keeping updated with these Terms of Use from time to time, always understanding and ensuring compliance with all applicable laws, including guidelines issued by the RBI and all anti-money laundering laws.

The User agrees and understands that the Company may permanently or temporarily cease to provide the Services at its sole discretion and without any prior notice. The Company reserves the right to disable the User's account and to prevent the User from accessing the Services.

25. Governing Law and Jurisdiction

These Terms of Use and any dispute or claim arising hereunder shall be governed by and construed in accordance with the laws of India. Users agree that any legal action, claim or proceedings arising out of these Terms of Use may be brought exclusively in the competent courts/tribunals having jurisdiction in Bengaluru, India, and the Users irrevocably submit themselves to the jurisdiction of such courts.

26. Seller and Tutor Onboarding Conditions

Nanosecond Technologies Private Limited ( “Pice” / “the Company”)

26.1 Applicability

These Seller and Tutor Onboarding Conditions ( “Onboarding Conditions”) apply to every person or entity seeking to be onboarded on the marketplace made available within the Pice Platform (the “Marketplace”) as: (a) a “Seller”, being any person or entity offering products and/or services to Customers through the Marketplace; or (b) a “Tutor”, being any Seller offering teaching, tutoring, mentoring, coaching, training, counselling or other educational services ( “Educational Services”) through the Marketplace.

These Onboarding Conditions form an integral part of, and must be read together with, the Pice Terms of Use (including Section 19A – Marketplace Model). Capitalised terms not defined here have the meanings given in the Terms of Use. By applying for onboarding, You agree to be bound by these Onboarding Conditions.

26.2 Eligibility Criteria – All Sellers

To register as a Seller, You must:

• be at least 18 years of age or the age of majority in Your jurisdiction;
• have the legal capacity to enter into binding contracts;
• be an Indian resident, or an entity legally eligible to carry on business in India, with valid credentials;
• provide accurate, current and complete information during registration;
• possess the necessary qualifications, credentials, licenses, registrations and permits required under Applicable Law to offer Your products and/or services; and
• not be barred or otherwise legally prohibited from accessing or using the Platform or the Services.

26.3 Additional Conditions – Tutors and Educational Service Providers

In addition to Section 26.2 above, every Tutor must:

• possess and maintain the qualifications, degrees, certifications, teaching credentials and subject-matter expertise represented in their profile, listings and marketing materials;
• hold all licenses, registrations, approvals or affiliations required under Applicable Law (including education, professional and consumer protection laws) to provide the relevant Educational Services;
• ensure that all Educational Services and content are accurate, current and of professional quality appropriate for educational purposes, and are delivered with reasonable skill, care and diligence in accordance with professional standards;
• not make any false, exaggerated or unsubstantiated claims regarding qualifications, outcomes, results, rankings, placements or success rates;
• provide Customers with certificates or other credentials as promised, where applicable, and honor all commitments made in course descriptions and marketing materials; and
• undergo and clear such background verification checks as the Company may require, including verification of identity, qualifications and, where the Educational Services involve minors, such additional safety and suitability checks as the Company or Applicable Law may require.

26.4 Documentation and KYC Requirements

During registration and onboarding, the Seller/Tutor shall provide the Company all information, documents and details required under the Company's seller onboarding policy, which may include:

• identity and address proof (PAN, Aadhaar or other officially valid documents) and entity constitution documents, where applicable;
• bank account details for settlement, verified in the manner prescribed by the Company;
• GST registration details, where applicable;
• qualification certificates, professional licenses, permits and registrations relevant to the products, services or Educational Services offered; and
• any other information or document required by the Company, its Facility Providers or under Applicable Law (including RBI-mandated KYC requirements).

Sellers and Tutors must complete KYC verification and onboarding before transacting on the Marketplace. All settlements of funds are subject to completion of KYC obligations required under Applicable Law, including the mandate of the Reserve Bank of India (RBI).

26.5 Verification and Use of Existing Information

The Seller/Tutor expressly authorises the Company to access, fetch, rely on and use any information or documentation already available with the Company or any of its group companies (including in connection with any other products, services or onboarding processes) for the purposes of onboarding and ongoing compliance. The Company shall be entitled to verify the information and documents provided through its own staff or third parties, including by conducting background verification checks.

26.6 Accuracy of Information and Consequences of Misrepresentation

The Seller/Tutor confirms that all data provided during the application process is true to the best of their knowledge and belief. If at any stage of processing the application, or at any time thereafter, it comes to the knowledge of the Company that the Seller/Tutor has provided any incorrect information, fabricated documents, fake documents, or documents appearing to have been manipulated, the Company shall have every right to reject the application or suspend/terminate the Seller relationship, without assigning any reason.

26.7 Ongoing Obligations

• The Seller/Tutor shall promptly inform the Company of any change to the information provided during registration.
• The Seller/Tutor shall maintain, renew and keep valid all licenses, permits, registrations, qualifications and approvals throughout the period of onboarding.
• The Seller/Tutor shall maintain only one active account on the Platform at any given time, unless the Company expressly grants written approval for additional accounts.
• The Seller/Tutor shall cooperate with any audit, review or verification exercise conducted by the Company, its auditors or regulatory authorities, and shall correct any deficient or non-compliant practices within a reasonable time after receipt of the audit findings.

26.8 Acceptance, Rejection, Suspension and Termination

The Company reserves the right, in its sole discretion, to accept or reject any application for onboarding as a Seller or Tutor without assigning any reason. Onboarding, and continued access to the Marketplace, may be suspended or terminated in accordance with the Terms of Use, including Sections 19 and 19A thereof.

26.9 Governing Terms

These Onboarding Conditions are governed by the laws of India and are subject to the exclusive jurisdiction of the courts of Bengaluru, India, consistent with the Pice Terms of Use. In the event of any conflict between these Onboarding Conditions and the Terms of Use in relation to onboarding matters, these Onboarding Conditions shall prevail.