An Alumnus of IIM and DU with almost a decade of experience in the banking and finance sectors. I had the opportunity to work with all types of institutions in BFSI ecosystem like Bank, NBFC, Fintech, Consulting and Auditor. I started my professional journey at KPMG and subsequently worked in leading names of the BFSI sector including Ujjivan Bank, Vistaar Finance. Currently building a fintech startup ( PICE) by handling alliances, compliance and creation of GTM strategy for payments and credit product.
If GST registration is approved but no mail received, track your status using the ARN on the GST portal.
Use the “Resend email and SMS” option on the GST portal to get your GST approval certificate.
Contact the GST helpdesk (1800-103-04786) if you still don’t receive the approval mail.
Raise a complaint on the GST grievance redressal portal to resolve registration mail issues.
Ensure compliance by securing your GST Registration Certificate for audits, ITR filing, and GST notices.
Are you facing issues receiving GST approval even after successful registration? If so, then you are not alone. It is not uncommon for applicants to encounter this problem. One of the most frequently reported issues by businesses is GST registration approved but mail not received.
In this issue, confirmation emails or official communications, including the GST Registration Certificate, often do not reach the inbox of the applicant. So, this article explores the process of GST registration, steps to verify approval status, and practical solutions to make a request for resending the approval via email.
What Can I Do if GST Registration is Approved but Mail Not Received?
You can choose to respond to not receiving the approval mail for GST registration in any of the following ways:
Status Tracking
Follow these steps to track the approval status of your GST registration:
Log in to your GST portal with the correct credentials.
Select ‘service’.
Click on the ‘track application status’ option to check your registration application status.
Put in the ‘Application Reference Number’ to check the status.
This will help you ensure whether your Goods & Services Tax registration has been successfully processed under the provisions of the GST Act of 2017.
Request for Resending Mail
If the status shows successful registration, and you have not received an email for approval. Follow these steps to request the resending of the mail:
Log in to your GST portal with the correct credentials.
Select the ‘service’ section.
Click on the ‘track application status’ option.
Put in your ‘Application Reference Number’.
Scroll down the form on your screen.
Click on the ‘Please click here to resend the email and SMS’ option.
This step is crucial for obtaining your GST Registration Certificate, which is a mandatory document for compliance with GST Notices and audits.
Contact the Helpdesk of the GST Department
In case opting for the resending of the email has not helped you, you might need to contact the GST department’s helpdesk in such a scenario. To contact them, you can either visit their website or call their toll-free number, which is 1800-10304786. In most cases, they solve a query within 24 hours of raising it.
Visit the GST Grievance Redressal Website
Apart from contacting the GST department’s helpdesk, one can also opt to report their issue on the GST grievance redressal portal. The steps to doing so are as follows:
Go to the GST grievance redressal portal.
Then click on the ‘report issue’ option.
After that, fill in the details of your complaint.
Then you will receive a reference number for your complaint through which you can check its status.
This is particularly useful for individuals or businesses already involved in Tax deduction at source, who require prompt documentation to comply with statutory requirements.
The resolution of the query in this portal is generally done within 2-3 days.
What is GST Registration?
There is a regulation under the Goods & Services Tax law in India that states that any business which has a turnover of more than a specific limit needs to register under the law as a tax-paying person. These thresholds for the turnover can be anything from Rs. 40 lakh and Rs. 20 lakh to Rs. 10 lakh.
The CGST section 10 of the composition scheme also reveals a few types of professionals/ small businesses for whom this turnover threshold limit is Rs. 50 lakh/ Rs. 1.5 crore respectively.
Moreover, this registration also extends to businesses irrespective of their turnover in some cases. Thus, GST registration refers to the whole process of receiving a GSTIN Number or registration for all of these businesses. The registration under GST generally takes between 2 to 6 working days.
Not registering under the GST mandate is a serious offence. If there is any organisation which is doing business without registering under the GST mandate, they are charged with high penalties. Such enforcement may involve scrutiny by the Income Tax Department, especially if discrepancies arise in Service Tax compliance or if one fails to file ITR appropriately.
The GST registration process to carry out is as follows:
Log in to your GST portal.
By finishing OTP validation, generate a TRN.
Log in with the generated TRN.
Submit business information, promoter information, and authorised signatory information.
Enter the details of the principal place of your business.
After that submit the details of services and goods with their SAC or HSN codes.
Give bank account details.
Provide your state-specific details.
Carry out Aadhaar authentication.
Check your application for any mistakes.
Then the system generates an ARN number or Application Reference Number, which is sent to you via email.
After receiving this ARN, you may be issued a GST Registration Certificate once approval is complete.
Documents Required for GST Registration
If you are a sole person, then the documents required are as follows:
Bank account details
PAN card
Address proof
Photographs
Aadhaar card
Proof for primary/ additional place(s) of business
Additionally, in case of business registration, one will need:
Address proof for the principal business place
Company’s PAN card
Bank details
Incorporation certificate (from Ministry of Corporate Affairs)
All directors’ address proofs
Memorandum/ Article of Association
All directors’ PAN cards
Signatory’s PAN card, appointment proof, and Aadhaar card
Taxpayers’ photograph
Digital Signature
A resolution stating the company’s authorised person
Proof for primary/ additional place(s) of business
Conclusion
Facing the issue of GST registration approved but mail not received can be frustrating, especially when timely access to registration details is crucial for business operations. However, applicants can still proceed smoothly by requesting to resend the mail, contacting the GST department’s helpdesk, and visiting the GST grievance redressal website.
In this situation, businesses need to be proactive and ensure they stay compliant and avoid unnecessary delays in their business processes, especially when the same details are required to file ITR or handle GST Notices under the regulatory scope of the GST Act of 2017.
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FAQs
Why is my GST registration approved but I have not received the mail?
Sometimes, even after GST registration approval, the confirmation email or GST Registration Certificate does not reach the applicant’s inbox. This could be due to email delivery issues, server delays, or spam folder filters. In such cases, businesses should log in to the GST portal and track their application status using the ARN (Application Reference Number). If approval is shown, the certificate can be downloaded directly.
How can I track the status of my GST registration online?
To track GST registration status, log in to the GST portal using your GSTIN and password. Click on ‘Services → Track Application Status’ and enter your ARN. This will show whether your application has been approved, pending, or rejected. Tracking ensures you confirm GST registration status even if you have not received the official approval mail in your inbox.
What should I do if I don’t receive the GST approval mail?
If your GST registration shows approved but no mail is received, use the “Resend Email and SMS” option in the GST portal under application status. This will trigger a fresh copy of the confirmation mail and certificate. If the issue persists, you should contact the GST helpdesk or raise a grievance through the official redressal portal to resolve the issue quickly.
How can I contact the GST helpdesk for missing approval mail?
Applicants facing the issue of GST registration approval but no mail received can call the GST helpdesk at 1800-103-04786. The support team usually resolves such issues within 24 hours. Alternatively, you can submit your complaint online through the GST grievance redressal portal and track the resolution using the reference number. This ensures you receive your GST certificate without delay.
Why is the GST Registration Certificate important for businesses?
The GST Registration Certificate is a mandatory document for compliance under the GST Act of 2017. Businesses need it to file GST returns, apply for business loans, participate in government tenders, and respond to GST notices. Without this certificate, companies may face compliance issues, penalties, and delays in financial processes such as ITR filing and tax audits.
An Alumnus of IIM and DU with almost a decade of experience in the banking and finance sectors. I had the opportunity to work with all types of institutions in BFSI ecosystem like Bank, NBFC, Fintech, Consulting and Auditor. I started my professional journey at KPMG and subsequently worked in leading names of the BFSI sector including Ujjivan Bank, Vistaar Finance. Currently building a fintech startup ( PICE) by handling alliances, compliance and creation of GTM strategy for payments and credit product.
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