Key Takeaways
- Centralized Helplines: Access key GST helpline numbers and emails like 0120-4888-999 and helpdesk@gst.gov.in for quick support.
- State-Wise Contacts: Find detailed contact information for local GST offices, including phone numbers and email addresses for region-specific help.
- Self-Service Portal: Use the GST self-service portal to submit and track grievances online efficiently.
- Professional Help: Connect with GST practitioners for filing returns, managing electronic cash ledgers, and handling GST registration issues.
- Efficient Resolution: Comprehensive contact details and support options ensure prompt resolution of GST queries, simplifying compliance and filing processes.
Navigating GST compliance can be complex and prone to errors. To simplify the process and address the queries of taxpayers, the GST department offers dedicated GST customer care numbers. These helplines offer support for resolving any GST-related issues. This blog compiles all the email addresses, phone numbers and steps to raise grievances on the official GST portal.
Further, it includes state-wise contact details and addresses of offices for your convenience.
GST Helpline Phone Numbers
Taxpayers can easily reach the GST department by phone to resolve their queries. Here are the contact details for connecting with the GST helpline:
| Helpdesk Name | Phone Number(s) |
| GST Help Desk | 0120-4888-999 |
| Saksham Seva | 1800-266-2232/1800-121-4560 |
| CBEC Mitra | 1800-1200-232 |
| ICEGATE Help Desk | 1800-3010-1000 |
GST Help via Email
Alternatively, you can reach out to the GST department for assistance with GST-related issues and queries via email. Here are the email addresses you can use to get in touch:
| Helpdesk Name | Email ID |
| GST Help Desk | helpdesk@gst.gov.in |
| Saksham Seva | saksham.seva@icegate.gov.in |
| CBEC Mitra | cbecmitra.helpdesk@icegate.gov.in |
| ICEGATE Help Desk | icegatehelpdesk@icegate.gov.in |
GST Self-Service Portal
To help businesses with a streamlined process of grievance redressal, there is a specialized GST self-service portal apart from email addresses and contact numbers. Here is how you can use the grievance redressal portal for GST-related issues:
Step 1: Visit the official GST portal and find the ‘Services’ option. Under this option, find the ‘User Services’ tab and click on it.
Step 2: If you select ‘Others’ as the option, the page will redirect you to the related page.
Step 3: On the redirected page, enter your name, mobile number and email address and upload supporting documents to submit your grievance.
Step 4: You will receive a grievance number using which you can track the status of your grievance.
Must Read How to Generate GSTR-3B Report?
GST Returns Help from GST Practitioner
If you face issues regarding GST filing and are unable to receive information online, you can connect with a GST practitioner. The GST practitioner performs the following roles on behalf of the registered person or businesses:
- Provides inward or outward supply details
- Files GST return as applicable monthly, quarterly or annually
- Makes deposits in the electronic cash ledger
- Files refund claims on the official GST portal
- Files applications associated with amendment or cancellation of GST registration
Alternatively, if you face challenges or issues in connecting with the GST authority over the phone numbers, email addresses and portal, you can refer to the following numbers for state-wise GST contact details:
| State | ||
| Andhra Pradesh | Contact No. : 0866-2821183 e-Mail: apct.helpdesk@gmail.com Working Hours: 10.00 am- 5.30 pm Working Days: Monday – Friday Help Desk for E-Waybill System Contact No: 0866-2821183 | Toll-free No: 18004252295 e-Mail: apewaybillhelpdesk@gmail.com | O/o The Chief Commissioner of State Tax, Door No.12-468-4, Adjacent To NH-16,Service Road, Kunchanapally, Guntur District Andhra Pradesh-522501 |
| Arunachal Pradesh | Phone: 0360-2211771 E-mail: goodstax-arn@nic.in | Commissioner (Taxation and Excise) Govt. of Arunachal Pradesh Kar Bhawan, Itanagar |
| Assam | Phone: 0361-2232513, 0361-2232670 Fax: 0361-2232677 Helpdesk Number: 0361-2232661, 0361-2232664, 0361-2232663, 0361-2232619 E-MAIL: cot@assam.gov.in | Government of Assam Kar Bhawan, Ganeshguri Guwahati, Assam, India Pin: 781 006 |
| Bihar | Sri Amir Subhani, I.A.S. Chief Secretary Telephone No. : 0612-221580 Mobile No. : Fax: 0612-2217085 cs-bihar@nic.in Dr. S. Siddharth, IAS, Principal Secretary to Hon’ble Chief Minister Telephone No. : 0612-221557 | 3rd Floor, Central Revenue (Annex.) Building, Bir Chand Patel Path, Patna, Bihar. |
| Chhattisgarh | Phone No:- 0771-2512666 Fax:- 0771-2512666 email-id:cctd.cg@gov.in | Department Of Commercial Tax-GST, Government Of Chhattisgarh Head Office: Office Of Commissioner, Commercial Tax-gst, North Block, Sector-19 Atal Nagar, Raipur (C.g.) |
| Goa | Ph: 0832-2229225 / 0832-2229430 MON-FRI ,9:30 am – 5:45 pm Email: comm-ctax.goa@nic.in | Goa Rajya Kar Bhavan, Old IPHB Complex, Near the CEO office, Altinho, Panaji, Goa, India |
| Gujarat | Phone no. : 079-26576702 Fax: 079-26582056 Email: salestax-ahd@gujarat.gov.in | Assistant Commissioner of Sales Tax Public Relations and Grievance Redressal Department Of Gujarat State Tax, Government Of Gujarat, Rajya Kar Bhavan, Ashram Road, Ahmedabad-380009 Gujarat |
| Haryana | Check Telephone Directory | Vanijya Bhawan, Plot no I-3, Sector 5, Panchkula 134151 |
| Himachal Pradesh | Phone No’s: 0177-2621264 / 7 & 8 Tel. Fax: 0177-2621835 Fax: 0177-2621165 Toll Free: 1800-180-8066 For General Queries e-mail at: etc-hp@nic.in For Queries relating to the Department: etc-hp@nic.in Helpdesk mail id: etd.helpdesk@mailhptax.gov.in | Department of State Taxes & Excise Government of Himachal Pradesh B-30, SDA Complex, Kasumpti, Shimla, 171009. |
| Jammu and Kashmir | For GST Helpdesk: Jammu- gsthelpdeskjmu@jkcomtax.gov.in 0191-2477303 Kashmir- acctkashmir2011@gmail.com 0194-2310595 Commissioner, State Taxes: cctjk@jkcomtax.gov.in Additional Commissioner, (Adm. & Enf.),Kashmir: adcctadmk@jkcomtax.gov.in Additional Commissioner, (Adm. & Enf.),Jammu: adcctadmj@jkcomtax.gov.in For Technical Issues Programmer, State Taxes: coordinatorc@jkcomtax.gov.in/ coordinatorjk@jkcomtax.gov.in/ coordinatork@jkcomtax.gov.in | Excise and Taxation Complex, Rail Head Panama Chowk, Jammu Pin 180012 Excise and Taxation Complex, Solina Rambagh, Srinagar Pin 190009 |
| Jharkhand | Toll-Free No. :-18003457020 Timing: 08:00 am to 08:00 pm Email: suggestions@jharkhandcomtax.gov.in | |
| Karnataka | Toll-Free Number: 1800 425 6300 Questions related to GST: ctd.gsthelpdesk@ka.gov.in For administrative and other queries: pro.bng-kar@nic.in / cto.karbng@nic.in | Commercial Tax Office-1, First Main Road, Gandhinagar, Bangalore-560009 |
| Kerala | Check Contact Details | 9th Floor, Tax Tower, Killppalam, Karamana P.O, Thiruvananthapuram |
| Madhya Pradesh | GSTN Helpdesk Contact (Level 1/Level 2) 1800 102 0455 (Toll Free) Helpdesk.mpct@mptax.mp.gov.in working hours: 8:00 am -12:00 midnight, working days | |
| Maharashtra | Check Contact Details | |
| Manipur | Telephone No.: 0385-2442521 Email: tax-mn@nic.gov.in | Department of Taxes, Govt. of Manipur Old Guwahati High Court Building, North AOC, Near Classic Hotel, Imphal West, Manipur -795001 |
| Meghalaya | – | Office of the Commissioner of Taxes 4th Secretariat Building Lachumiere Shillong-793001 |
| Mizoram | Ph: 0389-2336167 Email: comtax.azl-mz@nic.in | Kailiana Ralte Commissioner of State Tax Taxation Department Government of Mizoram Office of the Commissioner of State Tax New Capital Complex, Aizawl – 796001 Mizoram |
| Nagaland | Phone-03862-248543 Official e-mail: commr.tax-ngl@nic.in | Office of the Commissioner of Taxes Opposite DC court Dimapur-797112(Nagaland) |
| Odisha | GST Selfservice Portal Helpline:- 1800-103-4786 GSTN Helpline:- 011-49111200 E-Mail:- info@gstn.org.in GST Council Helpline:- 011-23762656 E-Mail:- contact.gstcouncil@gov.in | CT & GST Circle, Bhubaneswar -III, Bhoi Nagar, Bhubaneswar-751022 |
| Punjab | Helpdesk Contact Numbers: 0175-2225192, 0175-2300419 Helpdesk Email ID: helpdesk.pex@punjab.gov.in | Bhupindra Road, Excise and Taxation Department, Patiala, Punjab 147001 |
| Rajasthan | Call Centre GST : 1800-180-6127, 1800-180-6102 (8:00 am to 8:00 pm – Monday to Sunday) VAT : 1800-180-6127, 1800-180-6102 (8:00 am to 8:00 pm – Monday to Sunday) HelpDesk GST: 0141-2227597, 0141-2227960 (9:30 am to 6:00 pm In Working Days) E-Mail ID: gstquery@rajasthan.gov.in VAT: 0141-2227597, 0141-2227960 (9:30 am to 6:00 pm In Working Days) E-Mail ID: helpdesk.ctd@rajasthan.gov.in | Commercial Taxes Department Kar Bhawan, Bhawani Singh Road, Ambedkar Circle, C-Scheme, Jaipur, Rajasthan PIN: 302005 |
| Sikkim | GST Helpdesk No : 03592-280117 | Head office, Secretariat Annexe-I building, Sonam Tshering Marg (Kazi Road) Gangtok headed by the Special Commissioner of Commercial Taxes. |
| Tamil Nadu | State Helpdesk Toll-Free – 1800 103 6751 Email: helpdesk@ctd.tn.gov.in GST (Delhi) Helpdesk Toll Free – 1800 103 4786 Desk Number: 1800-103-4786 FREE e-filling Service Center at Chennai and Coimbatore Room No.533, 5th Floor, Integrated Building for Commercial Taxes and Registration Department (South Tower) at Saidapet, Government farm village, Chennai – 35. | Office of the Commissioner of Commercial Taxes Computer Centre, Commercial Taxes Integrated Building, 5th floor, Nandanam, Chennai – 600 035. |
| Telangana | Phone no: 18004253787 email: tg_ctdhelpdesk@tgct.gov.in Working Hours: 10.30 am – 5.00 pm Working Days: Monday – Saturday (2nd Saturday Holiday) | Commissioner of Commercial Taxes Department, C.T Complex, Nampally, Hyderabad-500 001. India Fax: 040-24618912 |
| Tripura | Check Contact Details | Office of the Commissioner of Taxes & Excise Govt. of Tripura 3rd Floor, Khadya Bhavan P. N complex, Gurkhabasti Agartala Tripura West- 799006 |
| Uttar Pradesh | Help Desk | Office of the Commissioner, Commercial Tax U.P. Commercial Tax Head Office Vibhuti Khand, Gomti Nagar Lucknow – 226010 |
| Uttarakhand | Name: Anurag Mishra Designation: Deputy Commissioner-6 Commercial Tax Phone No: 0135-2654588 Email: dc6ddn-ct-uk@nic.in | Laxmi Rd, Dalanwala, Dehradun, Uttarakhand 248001 |
| West Bengal | Help Desk for Profession Tax: 033-71221176 / 033-71221485 / 033-71221175 / 033-71221474 Help Desk for GST and VAT: 1800 121 0060 (Toll-Free), 033-71221000 / 033-71221222 / 033-71221527 Tax evasion is a crime. Report Tax evasion and Fraud at: Phone – 033 7122 1160 / Email – nodal.enf@wbcomtax.gov.in | For GST & VAT: 4th Building, Ground Floor, Room No. 006, 14 Beliaghata Road, Kolkata –700015. FOR Profession Tax: 2nd Building, 6th Floor, Room No. 620, 14 Beliaghata Road, Kolkata– 700015. |
Conclusion
All registered taxpayers under the GST regime can use the contact details of GST customer care such as email address, address, mobile number and the GST portal to connect with the GST authorities regarding issues or grievances. The easy access to the contact details can help you resolve your issues faster and seamlessly, thereby enabling you to file GST returns conveniently.
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FAQs
How can I contact the GST Help Desk?
You can reach the GST Help Desk by calling 0120-4888-999 or via email at helpdesk@gst.gov.in. They provide assistance for a wide range of GST-related queries, from filing returns to resolving technical issues on the GST portal.
What should I do if I face issues with GST filing?
If you encounter issues while filing GST returns, you can contact the GST Help Desk or seek assistance from a registered GST practitioner. Practitioners can help with filing returns, managing electronic cash ledgers, and addressing registration issues.
How do I submit a grievance on the GST self-service portal?
To submit a grievance, visit the official GST portal, navigate to ‘Services’ > ‘User Services,’ and select ‘Grievance Redressal Portal.’ Fill in your details, upload supporting documents, and submit. You’ll receive a grievance number to track your submission
Are there state-specific GST helplines?
Yes, each state has its own GST helpline numbers and email addresses. For example, Andhra Pradesh can be reached at 0866-2821183 or apct.helpdesk@gmail.com, while Gujarat’s helpline is 079-26576702 or salestax-ahd@gujarat.gov.in.
Who can help me with GST registration amendments or cancellations?
GST practitioners are authorized to assist with amendments or cancellations of GST registration. They can file the necessary applications on your behalf and ensure that all procedural requirements are met efficiently.
